This policy sets out the principles that Skills for Logistics (SFL) follows in conducting an appeal, and the
procedure to be followed by the appellant. Skills for Logistics will assess each appeal to confirm
whether it is an appeal or a complaint. If a complaint, the complainant should follow the SFL
The most general definition of an appeal is when a third party disagrees with a decision SFL has made
in relation to certain aspects of its end-point assessment provision. These will typically be:
● when an apprentice (or their representative, for example their employer) considers that an
assessment decision is incorrect. The appellant may either request a review of marking to
check for accuracy, or a full appeal, on the basis SFL has arrived at an incorrect judgment. It is
important to note that following a marking review, a result may go down as well as up
● SFL decisions about Reasonable Assessment Adjustments or Special Considerations
● Decisions made in relation to the risk status of an approved centre (partner) where they
undertake any aspect of assessment on our behalf
● Decisions made in relation to a sanction placed on a centre
This policy sets out the principles that Skills for Logistics Ltd follows in conducting an appeal and procedure to be followed by the appellant. Skills for Logistics Ltd will assess each appeal to confirm whether it is an appeal or a compliant. If a complaint the complainant should follow the Skills for Logistics Ltd complaints policy.
Those handling an appeal should also refer to relevant quality assurance, assessment information and/or course documentation. (This may be provided by the trailblazer employer group, qualification awarding organisation or other stakeholders such as the Institute for Apprenticeships and Technical Education (IFATE) or Education and Skills Funding Agency (ESFA).
The principle we follow in appeals is to enable the apprentice to re-present their assessment evidence and to give apprentices the best opportunity for successful completion of the End-Point Assessment as soon as possible after an assessment decision is made.
A further principle, in the case of a dispute over result, is to offer the apprentice the opportunity to retake the relevant component of the End-Point Assessment, but this is subject to the relevant assessment plan. It is noted that some assessment plans do not permit a retake or place a restriction on the time frame which a retake may be undertaken.
Skills for Logistics Ltd reserves the right to levy a charge for an appeal subject to the component and/or Apprenticeship Standard. Upon receipt of a request to invoke the appeal process Skills for Logistics will invoice the appellant or their employer or other representative and the appeal fee much be paid within 7 working days.
Appeals about assessment outcomes and results
The policy is designed to enable the apprentice to re-present their assessment evidence (and
therefore give apprentices the best opportunity for successful completion) as soon as possible after a
final assessment decision is being challenged and appealed, or where SFL internal sampling and quality
assurance processes have identified a possible incorrect judgment, and therefore require a remark or
re-assessment. This may either be a single assessment element or a full review (depending on any specific requirements within an individual Assessment Plan). All appeals relating to assessor judgments or outcome grades will also follow any specific requirements stated within Apprenticeship Standards’ assessment plans, as these often have specific resit and retake rules.
For example, a resit may have a maximum attainment of “Pass' ' allowable, or
a single element just be passed prior to advancing to further assessment elements.
All other appeals
Appeals about decisions made by SFL for applications for a Reasonable Assessment Adjustment or
Special Consideration should also follow the procedure outlined below, setting out carefully where
SFL may have failed to follow its own processes consistently or fairly (please also see SFL’s Fair Access
and Reasonable Adjustment Policy), and providing relevant evidence. Such an appeal may also be
made to SFL on the grounds that an apprentice was discriminated against (for further information on
this, please see our E & D policy)
An apprentice, their employer or other representative may appeal against the decision of an end point
assessment within 10 working days following the results received for a single element, or within 14
days of the final component of the end point assessment, this is to ensure all assessment components
have undergone internal quality assurance and sampling.
The appeal must follow the three stages outlined below:
Stage 1 -
● Appeal is lodged using the email address - firstname.lastname@example.org
All appeals must include the following information:
o Centre name, address and contact details
o Apprentice’s name, Skills for Logistics registration number and ULN
o The name of the EPA standard/part of the service or assessment method affected
o The date(s) the employer or the apprentice received notification of the decision
o Date the assessment was carried out
o Whether a remark or an administrative check is required
o A clear statement of the grounds for the enquiry and/or appeal i.e. full details of the
nature of the appeal including any evidence that is relevant to the appeal, the outcome
of any investigation carried out internally, if relevant, as long as it relates to the appeal,
and the documentation relating to that appeal
o The appellant’s name and role (if not the apprentice)
● Upon receipt, the internal quality assurer for that Apprenticeship Standard (if a results enquiry
has been requested) will complete the following: collate the apprentice’ assessment records
● complete an initial check that the marks have been correctly scored, added up and graded.
● Where the grounds for the appeal refer to the SFL automated marking system, this will be
manually marked by the programme IQA
● the findings of the remark will be sent to the Director of Operations confirming whether they
have found any calculation errors.
● The Director of Operations will check original evidence and the findings of the programme
IQA, referring to the relevant quality assurance and assessment information within the
assessment plan, and if appropriate re-consider the assessment decision.
● They will communicate the outcome of the appeal to the apprentice within 14 working days
of receipt of the appeal.
If the apprentice or their representative remains dissatisfied with the outcome of Stage 1 they may,
within 14 working days of the completion of stage 1 go to stage 2 of the appeals process.
Stage 2 -
Stage 2 appellants may request a review of the Stage 1 process and decision directly to the Chief
Executive of Skills for Logistics.
● The apprentice or their representative must provide a statement regarding the grounds
on which the appeal is based.
● The internal quality assurer for that Apprenticeship Standard IQA will prepare a report for
the Chief Executive outlining the facts of the case with additional commentary where
required. The Chief Executive will review the original evidence and quality assurance and
assessment information, alongside the relevant apprenticeship standard assessment plan,
to ensure due process was followed correctly and review the original assessment decision.
They will communicate the appeal outcome to the apprentice within 14 working days of
receipt of the request for Stage 2 of the appeal.
Where it is determined that there are sufficient grounds to allow an appeal, if necessary,
arrangements will be made for the apprentice to be re-assessed, in a timely manner to allow
for the remaining elements to be assessed in appropriate order where required.
If the apprentice disagrees with the outcome of Stage 2, they may request, within 14 working days, to
go to Stage 3 of the appeals process.
Stage 3 -
Apprentice appeals to an independent panel (Governing Board members)
● Skills for Logistics will convene a panel within four weeks of a request following the
outcome of Stage 2 .
● The panel will comprise a minimum of two people; the two independent Governing
Board members (not directly employed by SFL or any of its group) with, in attendance
for information and administration, the Director of Operations and/or the standard
EPA’s internal quality assurer
● Depending on the complexity or grounds of appeal, SFL may also appoint to the panel
a further independent technical expert who has a sound working knowledge of the
apprenticeship Standard undertaken by the appellant, taking the panel hearing to a
maximum of five, minimum of three
● All independent panel members will have had no part in the assessment or delivery
of the apprenticeship provided to the apprentice and not be involved with or have
any financial or vested interest in SFL. The decision of the panel shall be final and its
decision recorded in the apprentice’s record for a period of three years.
● Records of any appeals will be made available to the relevant EQA body upon request.
(NB The appellant retains the right to contact the relevant EQA body, or the regulator, if they feel that
the outcome of the appeal is incorrect, following the completion of all three stages within this policy .
However they will treat such requests as complaints, and their role is to ensure SFL followed our own
published processes correctly, consistently and fairly, rather than seek to overturn any assessment
Please note that the appeal is against the original assessment decision. Any new evidence provided by
the candidate will be not considered as part of the re-assessment process. If a candidate intends to
supply new evidence in support of an assessment, they or their employer may be required to pay an
Skills for Logistics Ltd. reserves the right to make a charge where appeals reach stage 3 of the appeal
process. The charge is 50% of the fee of the end point assessment or £500 (the minimum charge for
an appeal). If the appeal is upheld the fee will be refunded. Upon receipt of a request to invoke the
appeal process Skills for Logistics will invoice the appellant or their employer or other representative
and the appeal fee must be paid within seven working days.
Approval date: 19th March 2021
Validity: One Year
Review Date: 19th March 2022
Job Title of person responsible for policy: Director of Operations
Name of person responsible for policy: Gary MacKay